|
Thank you for visiting YTPR.com - your
total print resource. When using YTPR.com, please be advised
that you agree to be subject to the terms and conditions for
use, as follows:
Applicable Laws
Users of YTPR.com agree to be governed by the laws of the State
of California with regard to any dispute that may arise between
you, your agents and YTPR.com and its affiliates.
Copyright
By submitting the final job, customer warrants that the information
contained within the job is not protected by any copyrights.
To that end, the customer agrees to hold YTPR.com and its affiliates
harmless with regard to any action brought due to copyright
infringement, including legal fees.
Limits of Liability
YTPR.com warrants that the work will conform to the instructions
submitted by the customer. YTPR.com's maximum liability, under
any circumstance, will be limited to the amount of the customer's
invoice.
Links
YTPR.com is not responsible for the content of any third-party
web site or conduct of any business that that may be accessed
through links or hypertext available on the YTPR.com web site.
If linked to a third-party site, it is your responsibility
to be aware of the terms and conditions of use for that site
or business.
Pricing and Products
YTPR.com reserves the right to adjust prices for any product
or service at anytime. We also reserve the right to discontinue
products at any time.
Production Delays
YTPR.com takes great pride in our reputation for on-time delivery.
While most orders will ship within five (5) days of approved
proof, YTPR.com does not guarantee this schedule. Production
and equipment difficulties may arise from time to time, causing
delay. YTPR.com will not be liable for any damages associated
with production delays.
Production Schedule
Our production schedule is based on normal business days, weekends
and National Holidays are excluded. You may visit our website
at any hour and place your order and/or send your art file.
All orders, art, and proof approvals received on weekends or
holidays will be processed at 8:00 A.M. on the next normal
business day. All orders received during the week after 2:00
P.M. will be processed on the next normal business day at 8:00
A.M. Pacific Standard Time. All art and proof approvals received
during the week after 5:00 P.M. Pacific Standard Time will
be processed on the next normal business day at 8:00 A.M. Pacific
Standard Time.
Right to Refuse Service
For the protection of our employees, YTPR.com reserves the
right to refuse to print any order for any reason at the sole
discretion of management.
Sales Tax
YTPR.com is required by law to collect all applicable sales
taxes for orders delivered to an address within the state of
California . Tax-exempt and resale customer must provide a
California Sales Tax Exemption Certificate for a refund of
sales taxes. Contact customer service for more information.
Shipping Delays
Customer agrees that it will hold harmless YTPR.com and its
affiliated companies for delays in transit by a third party
carrier. YTPR.com will not be liable for any damages associated
with delayed delivery.
Artwork Files
YTPR.com does not retain any original electronic artwork,
film, plates or proofs after a customer order has been shipped.
Artwork will be archived for the convenience of the customer
for easy reordering.
The customer is responsible for retaining copies of
all artwork sent to YTPR.com. All artwork received from the
customer is deemed a copy and may be discarded after a proof
has been made.
YTPR.com will not accept hard-copy (non-electronic) artwork
or originals from any source. If you elect to send a hard-copy
(non-electronic) artwork as an aid in preparing your proof
it will not over ride the proof sent to you from YTPR.com.
The policy of Orders consistent with approved proof under Refunds will
still be in effect.
YTPR.com requires that new artwork be issued on all reorders
and reprints that YTPR.com was unable to locate. YTPR.com will
take no responsibility for any hardship or loss of the files.
This reorder is strictly a convenience benefit to the customer.
Color Matching
YTPR.com offers products printed to "pleasing color"
standards. This means while your order will look attractive, we
will not guarantee that colors will match any of the following:
- Colors as seen on your computer monitor
- either on your original file or your proof.
- Colors as seen on a laser printout
of your job from any laser printer or other device not issued
by YTPR.com
- Colors as printed on previous orders
- either from YTPR.com or another source.
- Colors from original photographs
or other sources.
- YTPR.com does not guarantee the depth
of color in photographs, solids or "built" PMS colors.
If you are concerned about the colors
on your printed job, a hard-copy proof is suggested. This proof
will allow you to view the colors in the most accurate way
possible. This proof will be sent by UPS Overnight Letter and
carries an additional charge of $40.00.
YTPR.com will not issue a refund for proofs when a job is cancelled
due to inability to match color.
Cancellation Policy
YTPR.com reserves the right to cancel orders, as it
deems necessary to maintain its workflow and to avoid a financial
loss of labor, materials, and expenses. Below is a list of
reasons we may cancel your order, however we reserve the right
to cancel any order we deem necessary.
Production Delays - On Hold
Status
YTPR.com does NOT have an On Hold Status; your order is ether
live or canceled. You have 30 days to provide a properly prepared
art file for printing once an order has been placed. If we
do not receive your art file within 30 days your order will
be canceled and is subject to any applicable cancellation fees
Customer Is Not Able to Provide A Properly Prepared
Art File.
It is the customer's responsibility to provide a properly prepared
art file for printing. The customer also has the option of
providing a Native File from one of our Approved Applications
and contracting YTPR.com to prepare their art file for them.
If the customer is unable to provide properly prepared art
file, for what ever reason, YTPR.com reserves the right to
cancel their order and it is subject to any applicable cancellation
fees. Your order may also be subject to File Resubmission Fee
if you have submitted multiple files.
Multiple File Transmissions
Once your order has been placed you can transfer your file
to YTPR.com. If your file is not properly prepared you may
submit additional files, however they are subject to our File
Resubmission Fee. If for some reason YTPR.com deems that a
customer is submitting multiple files to diminish our work
flow YTPR.com may cancel their order. The customers order is
still subject to the File Resubmission and Cancellation Fees.
Cancellation Fee
Due to the labor-intensive and custom nature of graphics files
as they are processed with a printing order, YTPR.com will
charge a non-refundable Cancellation Fee of
a minimum of $25.00 for all canceled orders. If, for any
reason, you cancel your order with YTPR.com before proof
approval, we will refund the amount of your order, less any
incurred charges and the less the amount of the cancellation
fee. Jobs that are released to planning will be considered
in Production and not subject to Cancellation. The job will
be printed and only the shipping charge may be credited
Refund Policy
Non-refundable charges
Due to the labor-intensive and custom nature of graphics files
as they are processed with a printing order, a non-refundable Cancellation
Fee of a minimum of $40.00 will be charged for all
canceled orders. This fee covers labor costs involved in the
processing of custom files.
Refunds
If you are unsatisfied with your order from YTPR.com, please
let us know. Contact our Customer Service Center at 1-866-370-9754,
Monday through Friday, 8:00 A.M. - 5:00 P.M. PST . We will
make every effort to reprint the order to your satisfaction.
YTPR.com will not accept unauthorized returns. You
must first contact our customer service department and obtain
a return authorization number.
A full re-print will be issued for printed orders deemed unacceptable
by the customer for any or all of the following reasons:
Printing quality
Binding quality
Shipping damage
Products not materially consistent with approved hardcopy proofs
Customers desiring a re-print due to
customer dissatisfaction related to the issues listed above
must return the full quantity of the order in its original
packaging. Partial re-prints will not be issued. YTPR.com
will make the final decision on all refunds/re-prints.
Shortage Claims
In instances of product shortage claims, additional product
to complete the order will be shipped within five (5) business
days from the claim. Shortage claims are limited to 10 percent
of the total quantity of the order.
Shortage claims due to the non-delivery of the full quantity
of boxes shipped will be replaced in measure of the non-received
quantity.
Orders consistent with approved proof
YTPR.com will not accept responsibility for orders that are
printed in accordance with accepted proofs. If certain elements
are deemed unacceptable in the final printed product (mis-spelled
words, poor photography, color conversion, etc.), but were
approved by the customer upon proof, these orders will not
be subject to refund
Trademarks
Customer agrees that any trademark or other protected name,
image or design included in the customer's order for reproduction
is being used with the permission of the owner. To that end,
the customer agrees to hold YTPR.com and its affiliates harmless
with regard to any action brought due to copyright infringement,
including legal fees.
|
